Why do I need to Login / Register in order to checkout
Answer :This allows the system to determine whether to display trade or retail prices and determine any discount bands. The details will be retained for the checkout process so you will not need to re-enter.
Question :
The site will not accept my username / password
Answer :
If you are a new user please ensure that you click on the new member link and not the login button
If you are an existing customer please ensure that you have correctly entered your details, if you cannot login please contact us via our contact us page and we will resolve as soon as possible.
Registration
Question :
I cannot register on the site.
Answer :Please ensure that you have entered all fields that are marked with an *. These are mandatory fields. Please note any errors the system displays and amend as applicable. If you still cannot register please contact us via our contact page and we will resolve as soon as possible
Shopping
Question :
Can I buy your products on line
Answer :Yes, please select the product(s) that you require from our products and services section and add to cart. The products and services section can be seen on the left hand side of each page. You will then be taken through the checkout process. It is possible to add many items to the shopping cart before checkout. To do this just select additional products and add to cart, these will automatically update your cart.
Question :
Is your on-line shopping secure
Answer :Yes, we do not request any sensitive financial information on our system. Once you wish to confirm your order (click on the process order / process payment) button from the checkout section, you will be taken to the secure e-payment page of protx our on-line payments partner. Protx are a world leader in the processing of secure on-line payments. If you have any doubts please contact us or PROTX via their website www.PROTX.com
Question :
What are the shipping / delivery charges?
Answer :Orders under £25 are charged at £2.50 orders between £25 and £50 are charged at £4.75p and orders over £50 are FREE of charge.
Checkout
Question :
Why does the site ask me to login when I checkout.
Answer :If you are a new user please enter a username and password of your choice and select the new member link. If you are an existing customer please enter your details and login. The site will use this information to determine any retail v trade prices and discount bands. Please note that you will only need to enter your details once. The site will retain this information throughout the checkout process every time you place an order thus saving valuable time.
Products - Dosett
Question :
I need spare slides for my Dosett?
Answer :These can be ordered on line as can all spares for the Dosett range.
Question :
How can I wash my Dosett ?
Answer :Clean in hand hot water and dry thoroughly after removing the sliding lids. Do not machine wash.
Question :
I have mislaid the user instructions for my Dosett, how do I obtain a replacement ?
Answer :Contact us, by email if possible, and we will send a copy by return post
Question :
Why are there different colours for the Dosett ?
Answer :For choice, to allow two people in one household to have a different model and to differentiate between one week\'s supply of medication and another.
Products - Liquid Systems
Question :
How do I use the marking systems ?
Answer :Write the information you require, usually a name, on the cup & lid with Marker Pen (MD010) and then cover with an Adhesive Disc (MD005).
Question :
How do I wash the cups and lids
Answer :
Place loose or use the Dish Washer Basket (No 791No137)) and place in a washing machine or wash thororoughly by hand.
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